Job Details

Computer Helpdesk and Web Support Specialist


Salary: $25.41 - $31.79 Hourly
Job Type: Full-Time
Job Number: 24-028
Closing: 10/2/2024 11:59 PM Pacific
Location: Throughout Grossmont-Cuyamaca Community College District, CA
Division: District Wide

OVERVIEW & HIGHLIGHTS


The Grossmont-Cuyamaca Community College District is seeking a qualified individual as a Computer Helpdesk and Web Support Specialist. The Incumbent provides first level technical support to faculty and students for issues related to district supported computer applications and platforms. Troubleshoots problems and advises on the appropriate action. Utilizes task documentation software to accurately record and monitor work requests; escalates unresolved inquiries to the next appropriate level of support. Provides training, technical assistance and advice on web design to faculty and staff. Demonstrates exemplary customer service by tracking trends and performing quality assurance checks on unresolved work requests. If this describes you, we encourage you to apply for the opportunity to join the innovative and talented GCCCD team and become a part of this dedicated team in beautiful San Diego County!

***This recruitment will establish an eligibility list valid for 6 months
and will be used to fill current and future vacancies.***

ABOUT US:


Since 1961, the Grossmont-Cuyamaca Community College District has enhanced the quality of East County life by providing a top notch, affordable education. The 1,138-square-mile district includes two colleges, Grossmont and Cuyamaca and we provide high-quality, equitable learning opportunities to eastern San Diego County and beyond. We prepare students to meet changing community and workforce needs, while advancing social justice and economic mobility. We honor equity, diversity and are committed to the principles of equal employment opportunity and foster equity mindedness across our institutions.

WE OFFER GREAT BENEFITS:
Grossmont-Cuyamaca Community College District offers an excellent, fully paid benefits package for eligible employees who are contracted for 20 (twenty) or more hours per week.

Benefits include:

• Retirement - CalPERS
  
• Holidays - 19 paid holidays per year
  
• Vacation - Starting at 10 days per year for 12 month employees, increasing with length of service
  
• Sick Leave - 12 paid sick days per year (for 12 working months)
  
• Fully Paid Medical (for employee and dependents)
  
• Prescription Insurance (for employee and dependents)
  
• Fully Paid Dental Insurance (for employee and dependents)
  
• Fully Paid Vision Insurance (for employee and dependents)
  
• And more... (please see Benefits tab above)
  

Benefit information listed in this recruitment is, to the best of knowledge, accurate. For the most up-to-date and detailed Benefit information, please visit our website at: https://www.gcccd.edu/human-resources/benefits/index.php

ALL ABOUT THE JOB


AT-A-GLANCE POSITION INFORMATION:
***This recruitment will establish an eligibility list valid for 6 monthsand will be used to fill current and future vacancies.***

Current Vacancy: Grossmont College

Type of position: Full-Time - Monday - Friday

Anticipated Start Date: October, 2024

Salary: Range CL-32

$25.41 - $31.79 Hourly

$4,405.00 - $5,510.00 Monthly (based on 40 hours per week)

Initial Salary Placement: New employees start at Step A ($25.41 per hour) or B ($26.88 per hour) on the salary schedule. Advanced salary placement may be considered on a case-by-case basis.

To view the CSEA salary schedule for this classification, please click here (Download PDF reader).

QUALIFICATIONS & REQUIREMENTS

MINIMUM QUALIFICATIONS:

Any combination equivalent to:

EDUCATION:
Graduation from high school and one year of college level course work in computer science or closely related field

EXPERIENCE:
Two years of experience in the use of computer hardware/software applications.

Please click here (Download PDF reader)to view the complete job description.

SUPPLEMENTAL INFORMATION


APPLICATION AND SELECTION PROCESS:

Please read the entire job posting before your application is submitted. Please allow yourself plenty of time to complete the application and supplemental questions prior to the closing date/time of the posting.
For step-by-step instructions and help to set up your account and apply to this career opportunity, please visit: https://www.governmentjobs.com/home/applicationguide

APPLICATION PROCESS:

• Completed application:
  
  • Please complete the online application to include all current and previous work history and education.
    
  • Work history must include the beginning and ending month/year.
    
• Submit required attachments (if any):
  
  • A resume may be attached, but not substituted for completing work history, education sections, or the supplemental questions of the employment application.
    
  • Additional documents, if any, may/should be attached to the online employment application.
    
  • Application materials with pictures or personal information will render your application incomplete.
    
  • Please upload .doc, .docx, or PDF files. If you are working on Google Docs or Mac files please be sure to save under .doc or PDF for file to upload correctly.
    
• Completed Supplemental Questions:
  
  • Any supplemental questions should be answered thoroughly, clearly, and concisely as the responses provided (along with the entire application package) will be carefully reviewed to determine which candidates will move forward in the recruitment process.
    

VETERAN'S POINTS:

• Veterans not previously employed by the District, with 30 days or more of service who become eligible for appointment by attaining the passing mark established for the examination, shall be allowed an additional credit of five (5) points and disabled veterans shall be allowed an additional credit of ten (10) points, which shall be added to the percentages attained in the examinations by the veterans.
  
• Any applicant who claims veteran's credit must submit Form DD 214 at the time the employment application is submitted. Failure to submit Form DD 214 at the time of application shall result in no veteran's credits being considered or added to any passing score.
  

ASSESSMENT PROCESS :

• The assessment process for this position may include any combination of the following:
  
  • An application screening for initial qualifications
  • Supplemental training and experience screening, documentation(s)/ certification(s) screening
    
  • Written examination
    
  • Performance examination
    
  • Oral examination.
    
• The District reserves the right to utilize a flexible pass point (cut-off) on any test part to meet the staffing needs as determined by the District.
  
• If you participate in and fail any examination segment, you must wait a period of 90 days (approximately 3 months) to test again for the same classification during a posted recruitment.
  

ASSESSMENT DATES:

The following dates are tentative and may change depending on the needs of the recruitment.

• Application Screening: Week of September 30th, 2024
  
• Written / Performance Examinations: Week of October 7th, 2024
  
• Oral Panel Interview: TBD
  
• Final Selection Interview: TBD
  

Dates are tentative and will be updated as determined.

CANDIDATE COMMUNICATION:

The Grossmont-Cuyamaca Community College District communicates information regarding the hiring process via email. It is your responsibility, as the candidate, to provide the correct contact information by which to be notified. Please be aware that the District is not responsible for messages blocked by your email service. In an effort to allow our emails through your personal spam filter, you can add the domain@gcccd.edu , domain@schooljobs.com and domain@governmentjobs.com to your safe senders list. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method.

DISABILITY ACCOMMODATIONS:

Applicants who are protected under the Americans with Disabilities Act and who require accommodations for completing the application process or interviewing should notify the Personnel Commission within two days of the closing date by emailing Personnel.Commission@gcccd.edu.

EMPLOYMENT REQUIREMENTS:

• Offers of employment are contingent upon successful fingerprint clearance. A processing fee plus Live Scan fee will be required.
  
• Under Federal Law, employers are required to verify that all new employees are eligible for employment in the United States. Prior to appointment to a position, you must present acceptable proof of your identity and authorization to work in the United States.

QUESTIONS?Please email Personnel.Commission@gcccd.edu if you have questions regarding this opportunity.

EQUITY STATEMENT

The Grossmont-Cuyamaca Community College District is committed to the principles of equal employment opportunity. All qualified applicants for employment, as well as District employees, shall have full and equal access to employment opportunities. GCCCD prohibits discrimination, harassment, intimidation, and bullying based on actual or perceived ancestry, age, color, disability, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, or association with a person or a group with one or more of these actual or perceived characteristics.




The district encourages candidates who are equity-minded to apply. GCCCD is a minority-serving, Hispanic-serving institution. We actively seek to attract candidates from minority groups that value equity, diversity, and inclusion. Equity, diversity, and inclusion are built into the culture at GCCCD, and are an essential component of the work that we do. GCCCD is committed to racial and socioeconomic diversity as it is a reflection of our student population and we strive to hire candidates that share this commitment.




GCCCD is an Equal Employment Opportunity and Title IX employer.




For more information, please contact:

Michael Salvador, Equity, Equal Opportunity & Title IX Officer

Grossmont-Cuyamaca Community College District

8800 Grossmont College Drive

El Cajon, CA 92020



To apply, please visit https://www.schooljobs.com/careers/gcccd/jobs/4644143/computer-helpdesk-and-web-support-specialist




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